Canvass new business whilst ensuring you retain and grow existing accounts.
Build and maintain strong relationships with existing accounts to encourage repeat business.
Drive a proactive approach to customer engagement, raising standards in account management aligned with the expectations of large engineering and manufacturing customers.
Develop a proactive approach to customer management; engaging with the customer, finding out what they need from us, educating them about add-ons and value-adds that can be provided, helping customers to communicate their procedural needs and their forecasts as easily as possible, and raising customer expectations higher in order to provided them with a “best supplier” experience.
Develop long lasting and trusted relationships through regular contacts with key decision makers.
Work closely with internal stakeholders to share market and customer intelligence to drive growth.
Champion the company culture by living and breathing core values.